New Orleans Ernest N. Morial Convention Center selected “Top Workplaces”
For the second year in a row, the New Orleans Ernest N. Morial Convention Center has been selected as one of the city’s Top Workplaces by The Times-Picayune and Nola.com.
18.06.2016 15:34 |
New Orleans Ernest N. Morial Convention Center |
New Orleans Ernest N. Morial Convention Center
The Top Workplaces are determined based solely on the results of an employee feedback survey administered by Workplace Dynamics, LLC, a leading research firm that specializes in organizational health and workplace improvement. Several aspects of the workplace culture were measured, including Alignment, Execution, and Connection, just to name a few. WorkplaceDynamics conducts regional Top Workplaces programs with 45 major publishing partners and more than 6,000 organizations across the United States.
“It’s a testament to our employees’ satisfaction that the Convention Center has been honored as a Top Workplace. When we implemented the SPICE Customer Service Program seven years ago, one of the goals was to make the Convention Center a place where employees would sincerely feel good about doing their jobs, and in turn create a positive experience for our guests,” said Bob Johnson, President/General Manager of the New Orleans Ernest N. Morial Convention Center. “And, our employees truly understand and appreciate the role they play in impacting the state and local economy.”
The acronym SPICE stands for:
S – Serve with flexibility and a sense of urgency;
P – Perform with pride and passion;
I – Identify issues and provide solutions;
C – Convey a positive attitude;
E – Exceed expectations always.
All 500 full-time and part-time employees are required to attend regular training on the five Customer Service Standards that are the guiding philosophy of the program. These standards are reinforced during a daily “SPICE Rack” meeting. During the Spice Rack, employees are encouraged to recognize fellow employees for exceptional acts of service. The Convention Center also holds motivational, educational and teambuilding events for employees during the year, to reinforce the program.
“Our efforts have been successful, and the guests, our clients, have taken notice. The Convention Center has received numerous industry awards and letters from clients praising the heightened level of service. Our employees truly make a difference in our success,” Johnson added.